10 Aug 2026
Kolkata | August 10, 2026 Employee mental health is moving beyond the HR department as companies, regulators and investors look at wellbeing as part of the “S” in ESG. The real test, however, is whether such programmes create measurable improvements in workers’ well-being- not merely whether an activity was organised. Quick SummaryWorkplace mental health is becoming harder for companies to treat it as a private HR matter. Employee-assistance programmes, counselling access and wellbeing initiatives are gradually appearing alongside broader workforce and social disclosures, while burnout, absenteeism and attrition are gaining attention as potential business risks. But measuring workplace wellbeing remains difficult. A company can report how many employees had access to a programme without showing how many actually used it, completed it or benefited from it. The gap becomes even wider for blue-collar, contract and gig workers, who may have fewer avenues to access mental-health support. As investors pay greater attention to the social side of ESG, the question is shifting from whether a company has a wellness programme to whether it can demonstrate a meaningful outcome from it. Can Employee Wellbeing Become an ESG Metric Investors Can Trust? For years, workplace mental health was largely treated as an HR responsibility. Companies organised counselling sessions, wellness workshops and employee-assistance programmes, often presenting them as workplace benefits aimed at improving employee morale. That approach is now changing. Mental health is gradually being linked to wider business concerns such as employee retention, absenteeism, productivity, workplace safety and governance risks. For investors examining the “S” in ESG, employee wellbeing can offer valuable insight into how responsibly a company manages one of its most important assets- its people. This shift comes at a time when corporate sustainability reporting is also becoming more structured. Under India's Business Responsibility and Sustainability Reporting (BRSR) framework, workforce-related information has become part of the broader discussion on responsible business practices. This creates an opportunity for employee wellbeing to move beyond general promises and become an area that can be assessed through clear evidence. But an important question remains: What should companies actually measure? Reporting that an employee-assistance programme exists only shows that support is available. It does not reveal how many employees used the service, whether they received continued support or whether the programme led to meaningful improvements. The gap between providing access and demonstrating results could become one of the biggest tests of credibility in workplace wellbeing reporting. The same applies to spending. A large budget for wellness programmes may look impressive in a sustainability report, but the amount spent alone cannot show whether the investment reached employees who needed support or whether it produced meaningful results. The challenge becomes even greater when looking beyond corporate offices. A wellbeing programme designed for salaried employees with access to private healthcare may not work in the same way for blue-collar, contract or gig workers, who may face different working conditions, financial pressures and barriers to accessing support. The real question, therefore, is no longer simply whether Indian companies are paying greater attention to workplace mental health. But whether their ESG reporting can provide credible evidence that these efforts are actually improving employees' wellbeing and working lives. Are Companies Measuring Wellbeing or Just Counting Participation? One of the biggest challenges in bringing workplace mental health into ESG reporting is measurement. Companies can easily count the number of wellness programmes conducted, workshops organised or employees covered by an assistance programme. But these figures do not necessarily show whether employees are actually benefiting from them or not. This distinction is important because a programme can reach thousands of employees on paper while having very little real impact. A counselling service may be available across an organisation, for example, but only a small number of employees may use it. Others may hesitate because of stigma, concerns about confidentiality or simply a lack of awareness about the support available. This makes utilisation, completion and outcomes more meaningful indicators than programme availability alone. For investors, the difference can provide a much clearer picture of a company's social performance. Saying that 90% of employees have access to mental-health support shows the scale of the programme. Reporting how many employees actually used the service, completed the intervention and continued receiving support provides a better indication of whether that investment is making a difference. The same caution applies to employee burnout and turnover. High attrition may signal problems within the workplace, but it cannot automatically be linked to mental health. Factors such as salary, workload, management practices, career growth and job security can also influence an employee's decision to leave. This is where stronger ESG reporting can provide greater insight. Companies should also establish a clear baseline before measuring change, otherwise improvements in employee wellbeing cannot be meaningfully compared over time. Rather than relying on a single indicator, companies can look at employee turnover, absenteeism, engagement, workplace safety and access to wellbeing support together. Examining these factors side by side can help identify whether workforce wellbeing is becoming a broader business risk. Another important issue is who is actually covered by the data. A company may report strong wellbeing support for its permanent employees while excluding contract workers, outsourced staff or gig workers from the same programmes and disclosures. For businesses that rely heavily on such workers, this can create a significant gap between reported performance and the reality of the workforce. The expectation, therefore, is shifting from simply counting programmes to measuring the people they actually reach and the difference they make. A credible wellbeing metric should provide a clearer picture of who received support, who used it, what outcomes followed and whether support continued when required or not. Without such evidence, workplace mental-health reporting risks becomes another list of ESG activities rather than a meaningful measure of how a company is supporting its people. Wellbeing Beyond the PayrollThe corporate conversation around mental health often focuses on employees who are easiest to reach: permanent, office-based staff with access to HR teams, digital platforms and private healthcare. But India's workforce is much more diverse, and workers facing the toughest conditions may have the least access to mental-health support. For blue-collar workers, long hours, physically demanding jobs, safety concerns and limited flexibility can add to everyday pressures. Yet counselling and employee-assistance programmes may not be as accessible to them as they are to office employees. Shift workers may struggle to attend sessions during regular hours, while language barriers, limited awareness and concerns about confidentiality can discourage them from seeking support. The challenge can be even greater for contract and gig workers. Their relationship with a company often runs through contractors, vendors or digital platforms, creating uncertainty about who is responsible for providing mental-health support. As a result, a company may report strong employee-wellbeing figures while a significant part of its workforce remains outside formal support systems. This raises an important ESG question: Who is included when companies measure employee wellbeing? A narrow reporting boundary can make a company's social performance appear stronger than the experience of its wider workforce. For businesses that depend heavily on contract or outsourced labour, credible reporting should clearly state whether these workers are included, excluded or covered through separate arrangements. There is also a barrier that participation figures cannot fully capture: stigma. Employees may avoid counselling because they fear being judged, labelled as unable to cope or treated differently by managers and colleagues. Simply providing a helpline or counselling service, therefore, does not guarantee that employees will feel comfortable using it. Closing this gap requires more than an annual wellness campaign. Support must be accessible, confidential and trusted, and it needs to reach workers across different locations, shifts and employment arrangements. This is where the difference between wellness programming and a genuine wellbeing strategy becomes important. A wellness week may create awareness for a few days, but a meaningful ESG approach asks a deeper question: can workers access support when they actually need it, and is the company also addressing the workplace conditions that contributes to stress in the first place? Absolutely. I’d make this one tighter, more analytical and mass-friendly, while keeping the ESG and impact-measurement angle clear. I’d also avoid making it sound like a conclusion. When Wellness Becomes a Box-Ticking Exercise As workplace wellbeing gains importance in corporate ESG discussions, a new concern is emerging: are companies improving employee wellbeing, or simply adding mental-health initiatives to their ESG checklist? A wellness week, meditation session or counselling app may show that a company is taking action, but it does not necessarily prove that employees are benefiting. This is where the difference between activity and outcome becomes important. An activity-based approach records what a company has done, while an outcome-based approach looks at what has changed as a result. For investors and other stakeholders, the second measure offers a much clearer picture of social performance. A more meaningful assessment could therefore consider indicators such as participation, programme completion, repeat use of support services, absenteeism trends, employee feedback and continuity of care. None of these measures can establish a direct cause-and-effect relationship on their own, but together they can show whether wellbeing initiatives are reaching the people they are intended to support. Investment also needs closer attention. If a company spends significantly on employee wellbeing, stakeholders should be able to understand how spending relates to the number of workers covered and the support provided. Budget allocation does not necessarily mean the money was spent, and spending alone does not demonstrate impact. Stronger reporting would connect financial investment with measurable reach and longer-term outcomes. Privacy is another critical concern. Mental-health information is highly sensitive, and employees may avoid seeking help if they fear that their participation could become known to managers or affect their careers. Companies therefore need clear rules on confidentiality, data collection, storage and access to employee information. This makes governance an important part of the “S” in ESG. A wellbeing programme cannot be considered effective simply because it exists. Employees must also feel safe, respected and confident enough to use the support available to them. The wider ecosystem is also expanding beyond corporate HR teams. NIMHANS-affiliated workplace-health initiatives, mental-health organisations such as the Live Love Laugh Foundation and worker-health institutions such as ESIC are part of a broader push towards improving access to mental-health support. Their relevance to ESG, however, should be assessed through measurable reach, outcomes and continuity rather than the visibility of individual programmes. Large employers such as Infosys, TCS, Wipro, ITC, Tata Steel and JSW Steel, along with major banks and other listed companies, offer useful examples of how workplace wellbeing is being incorporated into employee policies and sustainability reporting. However, the real comparison should not be based on who has the most visible wellness programme. It should focus on who provides wider access, protects employee privacy, measures outcomes and maintains support over time. From Wellness Activity to ESG Outcome What companies reportWhat investors should askEAP availableHow many employees actually used it?Wellness sessions conductedWhat changed afterwards?Employees coveredWho is excluded from the denominator?Counselling accessIs it confidential and accessible?Programme spendingWhat was the cost per beneficiary/outcome?Annual campaignDid support continue beyond the campaign? The credibility of workplace wellbeing reporting depends on moving beyond programme availability to measurable and sustained outcomes. What Would Make Workplace Wellbeing Credible to Investors?If mental health is becoming an important part of the “S” in ESG, companies will need to show more than the existence of a counselling service or employee-assistance programme. Investors want to know who is covered, whether employees can actually access and use the support, and what evidence shows that it is making a difference. The first requirement is clear coverage. Companies should state how many workers are included in their wellbeing programmes and whether this covers only permanent employees or also contract, outsourced and gig workers. Reporting both total figures and workforce-adjusted measures can provide a clearer picture of the programme’s actual reach. Without a defined reporting boundary, percentages can create a misleading impression of scale. The second is accessibility. A programme may be officially available but difficult to use because of working hours, location, language, limited awareness or concerns about confidentiality. For blue-collar, shift and contract workers, removing these barriers can be just as important as offering the programme itself. Then comes evidence of outcomes. Companies do not need to reduce mental health to a single score, but they can track indicators such as programme use, completion, employee feedback, absenteeism and retention trends. These measures can help show whether support is reaching employees and whether workforce wellbeing is changing over time, without claiming that one programme alone caused a particular business outcome. Continuity is another important test. Mental-health support should not disappear once a wellness campaign ends or an annual budget cycle close. Credible wellbeing strategies require sustained access, regular evaluation and safe channels through which employees can share feedback. Investors and ESG-data providers can also influence this shift. Rather than rewarding companies simply for reporting that a wellbeing programme exists, they can place greater emphasis on coverage, accessibility, outcomes and transparency. The Wellbeing Measurement ChainAccess → Participation → Completion → Outcome → Continuity Credible workplace wellbeing reporting requires companies to move from simply offering support to demonstrating sustained outcomes. For companies, the message is straightforward: strong wellbeing performance is not about having the most visible wellness programme. It is about creating a workplace where employees can seek support without stigma, access it without unnecessary barriers and trust that their personal information will remain protected. The conversation is therefore moving from “We have a wellness programme” to “Here is the evidence that our workforce is better supported.” That distinction could determine whether workplace wellbeing remains another activity listed in an ESG report or becomes a meaningful indicator of how responsibly a company manages its people. Ultimately, the wellbeing section of an ESG report should measure more than the number of workshops or campaigns conducted. It should show who is covered, who receives support, what changes and whether that support lasts or not! Evidence Check: What Should Investors Look For? Coverage: What percentage of the total workforce is included? Utilisation: How many employees actually used the support? Outcome: What changed after the intervention? Worker mix: Are contract, blue-collar and gig workers included? Cost: How much was actually spent per beneficiary/outcome? Continuity: Did support continue beyond the campaign or funding period? Baseline: Is there a starting point against which improvement is measured? Reporting boundary: Does the data cover the whole workforce or only selected employees? Primary sources SEBI — BRSR Core & ESG disclosure frameworkThis is your most important source. SEBI’s BRSR Core specifically includes employee/worker wellbeing spending and says mental-health access can be part of the reported wellbeing measures. SEBI — BRSR Core framework SEBI — Updated BRSR formatUseful for your coverage/denominator argument because the framework asks companies to report employee wellbeing benefits separately for permanent and non-permanent employees. SEBI — Updated BRSR format SEBI — BRSR Core industry reporting standardsUse this when discussing how ESG disclosures are becoming more standardised and comparable. SEBI — Industry Standards on Reporting of BRSR Core Live Love Laugh Foundation — Corporate Mental Health & Well-being ProgrammeVery useful for your wellness vs measurable outcome argument. Its programme uses employee assessments, stigma-reduction measures and utilisation of existing EAPs rather than relying only on awareness events. Live Love Laugh — Corporate Mental Health & Well-being Programme Live Love Laugh Foundation — Corporate India roadmapUse its Transforming Mental Health in Corporate India: A Roadmap for Action as a sector-specific source for burnout, workplace stress and the argument that mental health should move beyond one-off initiatives. Live Love Laugh — Corporate India Roadmap NIMHANS — Centre for Well BeingGood primary institutional source for the availability of professional mental-health support and NIMHANS' broader role in mental-health services. NIMHANS Centre for Well Being NIMHANS — Institutional informationUseful for establishing NIMHANS' role in mental-health research, care, policy and national programmes. NIMHANS ...Read more